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Tech Support

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GodwinTurk
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-25-2008

Tech Support

Message 1 of 7
(7,477 Views)
I called tech support this morning @ 9:44 AM to ask about the "unable to locate Hub problem" and one other problem. I had a choice of waiting 20 minutes on hold or getting a call back in "approx 20 minutes". I decided to have them call me back. Well, it is now 2:09 PM and I am still waiting for the call back.
6 REPLIES 6
MWNets78
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎10-10-2008

Re: Tech Support

Message 2 of 7
(7,466 Views)
It dosen't really matter. They won't be able to help you with your "Unable to locate hub" problem. They would of told you to turn everything off and then back on.
GodwinTurk
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎09-25-2008

Re: Tech Support

Message 3 of 7
(7,463 Views)

@MWNets78 wrote:
It dosen't really matter. They won't be able to help you with your "Unable to locate hub" problem. They would of told you to turn everything off and then back on.

 

I figured that but I wanted to let them know I had the problem also. The more that call the better chance of them fixing it. I hope.
Tireman
Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎11-04-2008

Re: Tech Support

Message 4 of 7
(7,364 Views)
Verizon never calls back I've had four different instances in the last couple of years where I was told I would get a call back by techs, customer service, and billing and didn't get the call back once.
Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Tech Support

Message 5 of 7
(7,337 Views)
There isn't a fix for this issue just yet but as soon as I get additional info I will be more than happy to share it.
TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: Tech Support

Message 6 of 7
(7,210 Views)
Verizon support is really bad. I have talked to people who said they call back and never do. Even put in request to talk to supervisors on two different occasions, and never get a call back from one. If it wasn't for my 20/5 internet, I would have dropped the fios TV and internet because the hassle of setting up my TV service. And why can I not just call one number and talk to the people I need to with out getting transferred all over, and why do I have like three different account numbers. Hell yesterday I was on for 45 min, and they day before for over 90 min, because they got my billing wrong, and could not figure out why I could not sign my TOS on the web link. Sorry about the rant, but over the last month I been on the phone with support for over 15 hours. 
DerekB
Copper Contributor
Copper Contributor
Posts: 14
Registered: ‎10-23-2008

Re: Tech Support

Message 7 of 7
(7,117 Views)
There is no permanent fix for this issue.  The workaround is to power cycle the DVR only and the other STBs should find it and I heard its only supposed to be a one time problem.
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