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Technical repair appointment

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Contributor
Contributor
Posts: 1
Registered: ‎09-29-2016

Technical repair appointment

Message 1 of 2
(523 Views)

Technical service, repair appointment.

 

Got 8 AM - 12 PM time window, no one showed up, and no communication.

 

I called the service, got another time window 3-3:30 PM.

 

No one showed up till 4 PM, and no communication.

 

I called back, and the answer is technician won't be there for several hours, at least until 7PM. Don't know when.

 

Is that how a technical repair appointment works?

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Technical repair appointment

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(488 Views)

They are not great at letting you know when the techs are running late or have to cancel.  Some techs are nicer and try to call you directly to let you know. 

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