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Technician no call

Posts: 1
Registered: ‎12-17-2017

Technician no call

Message 1 of 3

I am going to put this out there as I have a feeling my technician will be a no show and no call today. First off, Verizon allows me to book a technician for the morning time slot on a weekend. If you can't get anyone to show up on time, please don't charge me some outrageous amount on my bill. Secondly, an upgrade of an internet speed and I need a technician. Hello, you guys can just provision on your end. I don't understand why I need a technician. Thirdly, your call center is pathetic, doesn't work weekends which is a joke.


What is my recourse here? Take another day off?

Platinum Contributor II
Platinum Contributor II
Posts: 5,322
Registered: ‎10-18-2016

Re: Technician no call

Message 2 of 3

The problem with weekend appointments is “no one wants to work weekends”

some that do like to see money in their pockets. But not all.

the reason you may need a truck roll is because your ONT may need an upgrade, or ethernet run, or a pole reassignment. 

I am sure Verizon doesn’t want to pay for a premise visit when they can flip a switch.


so hopefully someone showed up and all is well in Fios land. ☃️

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Technician no call

Message 3 of 3

Keep in mind this is a speed to peer support forum.

Twitter support does work weekends @verizonsupport

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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