Technician no call

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Contributor
Contributor
Posts: 1
Registered: ‎12-17-2017

Technician no call

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I am going to put this out there as I have a feeling my technician will be a no show and no call today. First off, Verizon allows me to book a technician for the morning time slot on a weekend. If you can't get anyone to show up on time, please don't charge me some outrageous amount on my bill. Secondly, an upgrade of an internet speed and I need a technician. Hello, you guys can just provision on your end. I don't understand why I need a technician. Thirdly, your call center is pathetic, doesn't work weekends which is a joke.

 

What is my recourse here? Take another day off?

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Platinum Contributor I
Platinum Contributor I
Posts: 5,121
Registered: ‎10-18-2016

Re: Technician no call

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(479 Views)

The problem with weekend appointments is “no one wants to work weekends”

some that do like to see money in their pockets. But not all.

the reason you may need a truck roll is because your ONT may need an upgrade, or ethernet run, or a pole reassignment. 

I am sure Verizon doesn’t want to pay for a premise visit when they can flip a switch.

 

so hopefully someone showed up and all is well in Fios land. ☃️

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,907
Registered: ‎11-04-2008

Re: Technician no call

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(453 Views)

Keep in mind this is a speed to peer support forum.

Twitter support does work weekends @verizonsupport


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