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Technician to come hook up my building to FIOS - In neighborhood, but not my building

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arindlaub
Contributor
Contributor
Posts: 2
Registered: ‎12-12-2010

Technician to come hook up my building to FIOS - In neighborhood, but not my building

Message 1 of 5
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I am desperately trying to switch to FIOS from Comcast. I have called FIOS many times to try to have them send a technician to bring FIOS to my building. It seems to be in every building around mine except for mine. I am now reaching out on here to try to get a technician to contact me. I live in a multi-unit building (4 units), and I have the owner's permission for the install.

 

 

{edited for privacy}

 

 

I'd really appreciate any help from a technician in the area. Thanks

4 REPLIES 4
questioning
Bronze Contributor II
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Posts: 539
Registered: ‎10-05-2011

Re: Technician to come hook up my building to FIOS - In neighborhood, but not my building

Message 2 of 5
(1,337 Views)

I'm confused.  Maybe you can be more specific so I can understand.  From the way I understand it, all of the buildings in a multiple dwelling unit have to be pre-wired so that the Verizion Fios service can be installed in the individual units upon the tenant's request.  Maybe "pre-wired" isn't the right word but that's the only way I know how to describe it.  So perhaps your building has to be "pre-wired" first or maybe the other buildings have been set up first but the provider hasn't gotten to your building yet? 

 

This is how it worked in my complex, if this helps.  My complex wasn't always set up for Verizon Fios but once my landlord signed an agreement with Verizon to allow it, techs from Verizon had to set up boxes and the wiring around the outside of the building and then go into everyone's apartment to feed the wiring through the bedroom closets so that if anybody wanted the Fios from that point on, tenants could order it and have it installed.  And then when the day came for me to get the Fios, a team of techs had to come here to set up more boxes, one in my bedroom closet and a smaller one in my kitchen and to run the co-axial cables and more wiring through the cross base and that's when the all-day project happened.  It's a pain and I never like having to clean up after these people who leave a mess behind.   

 

What happens when you call Fios to try to get the service installed?  What do they tell you? 

 

 

 

 

Shamika_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011

Re: Technician to come hook up my building to FIOS - In neighborhood, but not my building

Message 3 of 5
(1,327 Views)

Hello,

 

We can check the availability for you. I sent you a private message to get started.

 

Shamika_Vz
Verizon Support

 

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

 

anchorage22
Contributor
Contributor
Posts: 1
Registered: ‎03-16-2012

Re: Technician to come hook up my building to FIOS - In neighborhood, but not my building

Message 4 of 5
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i am also DESPERATELY begging verizon to hook up my building to fios.  it is available in a building literally a block away from my building.  my home is a new construction private townhome so i am the sole owner and will be able to give permission to lay the groundwork for fios through the whole building.  i am willing to do whatever it takes.  i am slated to move in to the home by may 2012.  i have called verizon over a dozen times to no avail.  they tell me they can't get in touch directly with the engineering dept so the best they can do is put in a request.  PLEASE HELP!!!!!

Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Technician to come hook up my building to FIOS - In neighborhood, but not my building

Message 5 of 5
(738 Views)

So if you know FiOS is available in your area but is not in your building, tell your property owner or Condo HOA board to reach out to Verizon at www.verizon.com/communities or call us at 1-866-638-6066 and we'll be happy to start the conversation.

 


 

From an article found here

http://forums.verizon.com/t5/Verizon-at-Home/FiOS-Services-in-Your-Building/ba-p/190355

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