×

Switch Account

Terrible HD Picture Quality

Terrible HD Picture Quality

Reply
Contributor molson622
Contributor
Posts: 4
Registered: ‎10-21-2013
Message 1 of 4
(4,758 Views)

Verizon Support: I do not want to hear from you. You have been as unhelpful as you could possibly be. I know you will not do anything, and I know you will not waive my early termination fee. Unless you are going to do something do not speak, do not move this to a support case. Been down that road.

 

Others:

 

I am hoping someone can give feedback on this issue. I heard Fios picture quality was hands down better than Comcast.. this is as far from the truth as you could possibly get (at least for me).

 

I have a brand new Samsung F8000 and when I play Blu Rays it is awesome. Fios HD is horrible. Lots of what I call pixelation, but maybe that isn't the right term. Happens on all channels. Especially bad when watching sports (there are auras or halos of pixels around every player).

 

I have changed out my HDMI cable, swapped TVs, removed the Coax to make sure there was no static, had a Verizon tech come out (and he confirmed he saw the issue, but wouldn't do anything because my signal strength was good), replaced the splitter in the basement, and I power cycled the STB. EDIT: I forgot, I also have checked, changed, and tested every setting known to man in the STB config.

 

What else can I do? I think at this point I am going to go back to comcast, but wanted to see if anyone here could explain what is happening (again, this happens on all channels and is much worse than this, but this is the only picture I have of it right now):

 

example-1.jpeg

 

 

3 REPLIES 3
Gold Contributor II Gold Contributor II
Gold Contributor II
Posts: 4,437
Registered: ‎12-16-2012
Message 2 of 4
(4,714 Views)

Not sure what STB and what settings you are using.  My TV's in NY and FL are Samsung's and the piture quality is great.  I use Native aspect ratio on the STB and have my sets set to "screen fit"  Sharpness needs to be turned to 15 or lower.

Highlighted
Contributor molson622
Contributor
Posts: 4
Registered: ‎10-21-2013
Message 3 of 4
(4,635 Views)

I can assure you that I am 100% certain it is not any combination of STB settings or TV settings. This has driven me up such a wall I have gone through pretty much every possible configuration change I could on both. It was about a week or playing with things to try to improve it.

 

Verizon absolutely sucks. The service is just really, really poor. Their customer service reps don't offer any explanation (except the slip-up one of them made and admitted someone on their side said it was a compression issue or something like that). Every time I ask for a real explanation I get standard boiler plate responses as if they were robots.

 

I realize the companies are only slightly related, but I just switched my cell phone to T-Mobile (letting them pay my early term fee) because I want nothing to do with these people.

 

At this point I want an official acknowledgement of the issue, an explanation, and some information about when it will be fixed. If it will not be fixed I want my early term fee waived so I can go to Comast or Dish.

 

 

Bronze Contributor II
Bronze Contributor II
Posts: 333
Registered: ‎02-14-2012
Message 4 of 4
(4,626 Views)

@molson622 wrote:

I can assure you that I am 100% certain it is not any combination of STB settings or TV settings. This has driven me up such a wall I have gone through pretty much every possible configuration change I could on both. It was about a week or playing with things to try to improve it.

 

Verizon absolutely sucks. The service is just really, really poor. Their customer service reps don't offer any explanation (except the slip-up one of them made and admitted someone on their side said it was a compression issue or something like that). Every time I ask for a real explanation I get standard boiler plate responses as if they were robots.

 

I realize the companies are only slightly related, but I just switched my cell phone to T-Mobile (letting them pay my early term fee) because I want nothing to do with these people.

 

At this point I want an official acknowledgement of the issue, an explanation, and some information about when it will be fixed. If it will not be fixed I want my early term fee waived so I can go to Comast or Dish.

 

 


What you are experienceing could be macroblocking. I started getting it 2 months ago. Its has to do with bandwitdh and compression. It is annoying, but its not always on the providers side. It has to do with the network putting their signal out to.

As far as the early term fee being waived theres no chance of that happening as their tos covers issues like this so if you want to switch you're just going to have to pay it like I am if I decide to go elsewhere.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.