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Terrible customer support

Terrible customer support

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Contributor
Contributor
Posts: 1
Registered: ‎05-17-2019

Terrible customer support

Message 1 of 2
(350 Views)

It has taken me three tries to get a malfunctioning box replaced.  10 days ago I was told that a replacement would arrive the next day.  That was false.  I had to start from scratch again, even though Support could see the history, and spend another hour.  Any ideas how to get better support?

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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎01-24-2017

Re: Terrible customer support

Message 2 of 2
(251 Views)

trying to get any type of support from verizon is a struggle.

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