Hi there. I will send you out a replacement remote, no problem. Please send me a private message with your home phone number (or name on account) and I will let you know when the shipment is complete.
Fiber Solution Center
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.