This service is not authorized for playback (or recording) message

[Bev3801]

A couple of times recently, I have been unable to watch television shows that are set to record. For example I  have recorded and watched many episodes of the tv show "Revenge". Last week, when I went to watch the show, I got a message "This service is not authorized for playback (or recording).

I've just spent a half hour waiting on Verizon tech support via phone . . . . maybe I can get some faster answers here??

Thanks!

Bev

[Hubrisnxs]

I had that once and I can't tell you why, but restarting my router and then un plugging the dvr and plugging it back in helped fix it. Hope it does for you too

[Bev3801]

Thanks so much for the reply . . . . . I'll give that a try.