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Threats by customer service!!

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Contributor
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Registered: ‎12-07-2017

Threats by customer service!!

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I have begged for MONTHS now for help from what's supposed to b a company!  My TV CONSTANTLY stops dead - no pixels - just stops!  This is too frustrating!  To the point I can't even talk to Verizon!  All I do now is scream and cuss due to V being NO HELP WHATSOEVER!!  I finally calmed myself and called AGAIN about this CONSTANT, FRUSTRATING problem a coup!e weeks ago. I was told that HE DIDNT SEE A PROBLEM ON HIS END!!  I told him I need someone to come out to see the problem (AGAIN)!  He said fine but there will be a charge!  That set me off and I told him to just come pull this &%$# equipment out!  I've had it!  He said "That's fine but we'll charge you!!".  Because this fool can't " see" the problem on his end he's threatening me with charges to come see what's wrong?  Now what do I do?  He said over $200??  There's SO MUCH MORE but it truly exhausts me trying to deal with this so-called company!  I'm now in a new contract because I called in for 3 days of credit because my DVR was not operating!?!?  And my HBO IS GONE!!  I called IMMEDIATELY when this happened (twice by phone, once internet) and LITERALLY RECEIVED NO RESPONSE FROM THEM!!  I JUST WANTED CREDIT!!  I DID NOT AND DO NOT WANT A NEW CONTRACT AND I'D LIKE MY HBO BACK!!!!!!   I FEEL COMPLETELY TAKEN ADVANTAGE OF BY VERIZON!!  I AM GOING TO VIDEO A PROGRAM SO VERIZON CAN SEE THE PROBLEM!!  MAYBE THAT WAY THEY WON'T CHARGE ME A COUPLE HUNDRED DOLLARS???  BUT.......I'M SURE THEY'LL TRY!!!!

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Posts: 10,307
Registered: ‎03-18-2013

Re: Threats by customer service!!

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Hi TOTALLY_FED_UP,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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