I have begged for MONTHS now for help from what's supposed to b a company! My TV CONSTANTLY stops dead - no pixels - just stops! This is too frustrating! To the point I can't even talk to Verizon! All I do now is scream and cuss due to V being NO HELP WHATSOEVER!! I finally calmed myself and called AGAIN about this CONSTANT, FRUSTRATING problem a coup!e weeks ago. I was told that HE DIDNT SEE A PROBLEM ON HIS END!! I told him I need someone to come out to see the problem (AGAIN)! He said fine but there will be a charge! That set me off and I told him to just come pull this &%$# equipment out! I've had it! He said "That's fine but we'll charge you!!". Because this fool can't " see" the problem on his end he's threatening me with charges to come see what's wrong? Now what do I do? He said over $200?? There's SO MUCH MORE but it truly exhausts me trying to deal with this so-called company! I'm now in a new contract because I called in for 3 days of credit because my DVR was not operating!?!? And my HBO IS GONE!! I called IMMEDIATELY when this happened (twice by phone, once internet) and LITERALLY RECEIVED NO RESPONSE FROM THEM!! I JUST WANTED CREDIT!! I DID NOT AND DO NOT WANT A NEW CONTRACT AND I'D LIKE MY HBO BACK!!!!!! I FEEL COMPLETELY TAKEN ADVANTAGE OF BY VERIZON!! I AM GOING TO VIDEO A PROGRAM SO VERIZON CAN SEE THE PROBLEM!! MAYBE THAT WAY THEY WON'T CHARGE ME A COUPLE HUNDRED DOLLARS??? BUT.......I'M SURE THEY'LL TRY!!!!
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