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The time on my DVR and 2 other STBs never changed for Daylight Savings. I have attempted the re-boot but no luck., time still incorrect The guide matches the time so all programs are recording but would like time to be correct.
I had the wrong time, after daylight savings began yesterday.
Although, it is unthinkable that a smart devices can't update its time from a NTP server today...
to fix it, I had to do the following, mind it a simple reboot didn't fix this issue.
I had to go to Menu \ Customer Support \ Top support Tools \ Fix FIOS TV issues
buried deep, but worked.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
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Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
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Please keep all correspondence regarding your issue in the private support portal.
I think it's worth pointing out that this is happening pretty widely across the Verizon FiOS network. It happened to my set top boxes and two different places I've been this week.
The instructions on the website are outdated. Please, Verizon, update them and, even better, find a way to update the time on all your set-top boxes so that they don't have this happen next time around