Time not correct on DVR and STB

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: time not changing on set top box

Message 11 of 13

Hello hod-dot-net


Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

Posts: 1
Registered: ‎03-10-2015

Re: time not changing on set top box

Message 12 of 13



I had the same problem with all set top boxes...none of them changed for DST. This is the first time it has happened. I corrected via Verizon In-Home Agent resetting set-top boxes. All OK now. My question/concern is WHY did I have to repair? Why didn't Verizon automatically change times for DST?

Moderator Moderator
Posts: 10,245
Registered: ‎03-18-2013

Re: Time not correct on DVR and STB

Message 13 of 13

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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