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Just got the 1.9 update in Newark, DE VHO8.
I am trying to add a 1TB Western Digital HD (I bought the model listen on Verizon's site).
When I plugged in the drive, nothing happened.
I then went to DVR -> Enable More Storage
On step 2, the screen says "Please wait while we check if your Set-top-box is capable of getting eSata service and enable it."
After a minute of "Please Wait" it finally says "We are unable to process your request at this time. Please try again later."
Please help!
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I have the same problem. Just got the 1.9 upgrade on our QIP 7232 2, but the My Book AV DVR Extender that I bought a few months ago still didn't work. I got the same message - "Please Wait" it finally says "We are unable to process your request at this time. Please try again later."
What else can we try?
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The QIP6416-2 can't even do extended storage space. no option anywhere for it.
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Well, all is well that ends well. I now have a working extrernal drive (Yay!)
@pflufferdude wrote:I have the same problem. Just got the 1.9 upgrade on our QIP 7232 2, but the My Book AV DVR Extender that I bought a few months ago still didn't work. I got the same message - "Please Wait" it finally says "We are unable to process your request at this time. Please try again later."
What else can we try?
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Not sure why, but today I was able to enable the external hard drive. It shows up as a separate storage device, so I expect it will begin using it when the other device is full.
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Mine works today too, but can't say why.
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Tech Support told me last evening that they were still pushing out patches. Later in the evening I tried again and my external drive was recognized successfully.