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Trouble adding eSata drive

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ttyler1999
Contributor
Contributor
Posts: 3
Registered: ‎07-30-2011

Trouble adding eSata drive

Message 1 of 7
(1,421 Views)

Just got the 1.9 update in Newark, DE VHO8.
I am trying to add a 1TB Western Digital HD (I bought the model listen on Verizon's site).

When I plugged in the drive, nothing happened.
I then went to DVR -> Enable More Storage
On step 2, the screen says "Please wait while we check if your Set-top-box is capable of getting eSata service and enable it."

After a minute of "Please Wait" it finally says "We are unable to process your request at this time. Please try again later."

 

Please help!

 

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6 REPLIES 6
pflufferdude
Contributor
Contributor
Posts: 3
Registered: ‎09-28-2011

Re: Trouble adding eSata drive

Message 2 of 7
(1,392 Views)

I have the same problem.  Just got the 1.9 upgrade on our QIP 7232 2, but the My Book AV DVR Extender that I bought a few months ago still didn't work.  I got the same message - "Please Wait" it finally says "We are unable to process your request at this time. Please try again later."

 

What else can we try?

DisrupTer911
Contributor
Contributor
Posts: 7
Registered: ‎09-28-2011

Re: Trouble adding eSata drive

Message 3 of 7
(1,385 Views)

The QIP6416-2 can't even do extended storage space. no option anywhere for it.

ttyler1999
Contributor
Contributor
Posts: 3
Registered: ‎07-30-2011

Re: Trouble adding eSata drive

Message 4 of 7
(1,379 Views)

Well, all is well that ends well. I now have a working extrernal drive (Yay!)


@pflufferdude wrote:

I have the same problem.  Just got the 1.9 upgrade on our QIP 7232 2, but the My Book AV DVR Extender that I bought a few months ago still didn't work.  I got the same message - "Please Wait" it finally says "We are unable to process your request at this time. Please try again later."

 

What else can we try?


 

pflufferdude
Contributor
Contributor
Posts: 3
Registered: ‎09-28-2011

Re: Trouble adding eSata drive

Message 5 of 7
(1,358 Views)

Not sure why, but today I was able to enable the external hard drive.  It shows up as a separate storage device, so I expect it will begin using it when the other device is full.

pflufferdude
Contributor
Contributor
Posts: 3
Registered: ‎09-28-2011

Re: Trouble adding eSata drive

Message 6 of 7
(1,357 Views)

Mine works today too, but can't say why.

rwmson
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎09-28-2011

Re: Trouble adding eSata drive

Message 7 of 7
(1,346 Views)

Tech Support told me last evening that they were still pushing out patches.  Later in the evening I tried again and my external drive was recognized successfully.

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