10-24-2017 05:42 PM - edited 10-24-2017 05:43 PM
We've had issues with our residential account's password for the last several years. Once or twice it was because we had forgotten our password, but I'm beginning to think there's another problem.
I'm trying to watch the new episode of Nathan For You (it's been very funny so far ) on Comedy Central's website. Upon clicking to sign in to FiOS, I am prompted to enter my username and password. I enter the username and password, but the page tells me either my username or password is incorrect. I'm sure that the username is correct, so I clicked "forgot password." I've gone through the password reset process twice, but when I submit the new password to be changed, I am redirected to the verizon login page, with an error code in the URL:
Upon trying to login on this page using the new password, I am once again redirected to the login page and URL with the error "Username or password is incorrect."
I am sure that I am entering the correct password. The error in the the URL is leading me to believe that this is a server-side problem. I created a new forum account (on which I am posting this message) because I could not sign in to the forums using the main account.
Anyone else ever have this issue?
10-24-2017 06:09 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.