Trying to log in to manage my set top box
ossa
Newbie

Well, Verizon has done it again! In the past, when trying to log in on the web to manage my box, Verizon gave the option to pick whether to use a verizon.net or a verizon.com account. I don't have a Verizon phone, so they can never figure out who I am. No matter whether I give name, address, or other qualifying information - they don't know me. Consequently, I've been successful using my verizon.net (email) credentials. Well, no they seem to have done away with the option to pick, and apparently it is going to the verizon.com credentials, because I can't log in anymore. There's no way it's worth it to get on the phone with these people; I'd rather chew glass. Any ideas?

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Re: Trying to log in to manage my set top box
VZ_Constance
Contributor - Level 1

Hello Ossa...on this particular site you can use your verizon,net user info to log in to manage your box http://www36.verizon.com/fiostv/web/UnProtected/FTVOnline.aspx

Hope this helps..Thanks for reaching out!

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