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Two issues
Dulator
Newbie
‎08-16-2019 04:01 PM

Same as many others. Error code when trying to use the FiOS TV app (9-6-14-302-100) . Zero issues logging in on mobile or computer to account. Also cannot get STB to be discoverable by Alexa. STB is compatible per Verizon. . Almost done with my two years. 

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Re: Two issues
CRobGauth
Community Leader
Community Leader
‎08-16-2019 06:20 PM

Have you tried reporting issue with in app support?

As for connecting to TV with Alexa, have you tried rebooting router and STB?

Is your Alexa device on the same subnet as the STB?

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Re: Two issues
Dulator
Newbie
‎08-18-2019 05:40 PM

Rebooted, uninstalled and reinstalled. FiOS app won't let me log in to get to any kind of support. Yes they are on the same .

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Re: Two issues
Dulator
Newbie
‎09-16-2019 11:49 AM

Still no resolution. How is this a feature offered for account holders and yet you cannot honor the promise of a functional app.

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Re: Two issues
LawrenceC
Moderator Emeritus
‎09-16-2019 01:21 PM

Hi Dulator,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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