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Ultimate TV Package Volume Interrruption

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Jerry_Kurtz
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎03-13-2015

Ultimate TV Package Volume Interrruption

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I have the Ultimate TV Package and the Volume on every channel i'm watching will cut off every 1 to 2 minutes then resume again. FYI: I'm paying $250.00 a month for the Ultimate Package, Phone and internet. Can we get this issue fixed A.S.A.P......Thanks Jerry

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,970
Registered: ‎11-04-2008

Re: Ultimate TV Package Volume Interrruption

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(1,247 Views)

Does it happen on every STB you have?

If so, have you checked the connection at your main splitter to make sure everything is tight?

Also check the connection a the ONT.

BTW, this is a peer to peer support forum,.

If you want support from Verizon, you need to contact them directly via phone, chat or twitter.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Jerry_Kurtz
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎03-13-2015

Re: Ultimate TV Package Volume Interrruption

Message 3 of 3
(1,198 Views)

Yes everything is tight and i also unplugged each STB and reconnected them and it still continues to have a volume issue, The picture does'nt freeze it's still moving when this happens just the sound will freeze for a second or two.

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