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Unable to Activate Extreme HD due to Pending Internet Video Trial Order

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Unable to Activate Extreme HD due to Pending Internet Video Trial Order

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I recently signed up for the Internet Video trial. Orginal box I was shipped would not activate. Was told to ship that box back. Then tech showed up to try and install another box. He couldn't activate that one either.
Now I am trying to add Extreme HD package to my account. But trial order if hung up and order won't go through. I am being told it may take 2 days to clear out the stuck order.

Wondering if anyone else has had these types of issues and if they were successful in getting moving along.

Message Edited by CRobGauth on 11-04-2008 03:48 PM

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4 REPLIES 4
Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Unable to Activate Extreme HD due to Pending Internet Video Trial Order

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Please check your PMs. Thanks, Justin
hofs1
Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎08-06-2008

Re: Unable to Activate Extreme HD due to Pending Internet Video Trial Order

Message 3 of 5
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im having the same exact problem..no one can contact the trial team and they dont reply to emails any help would be nice.
Techman28
Gold Contributor IV
Gold Contributor IV
Posts: 1,340
Registered: ‎10-13-2008

Re: Unable to Activate Extreme HD due to Pending Internet Video Trial Order

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(6,070 Views)
Both of you guys please pm me your info so I can get that taken care of for you. I have contact with that group. I just need phone #'s to the accounts and I'll take care of the rest so pm me that info.
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,963
Registered: ‎11-04-2008

Re: Unable to Activate Extreme HD due to Pending Internet Video Trial Order

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(6,065 Views)

I was finally able to get mine pushed through. Just had them go in and cancel the previous order. Took like 3 days for it to be processed, but it finally cleared and now I have the full HD.

Thanks for the offer of help. I will keep you in mind for the future.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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