Unable to access VOD
simmonsmt
Newbie

Hello everyone,

Since the update was made to the Verizon Fios interface in September, I have been unable to access my VOD.  When attempting to access the VOD, I am met with a message that says the service has been disabled.  (VOD 204).  

I tried resetting the routers and boxes myself without any success.  I also did the same with tech support without any success.  They subsequently referred me back to billing who saw no problems or voids with my account.  I was promptly referred back to tech support who tried all of the measures again including reinstalling my packages - all without any success.  The box is showing a good connection in settings department.  Normal TV remains uninterrupted.  

I'm now waiting for a technician to come to assess the situation.  Any other ideas of what the problem may be or what I could try?

Thanks.

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