Unable to retrieve video license
Writt120
Newbie

Sry if posted in wrong place, rented Wrath of the Titans and keep getting 

Unable to retrieve video license at this moment. Please try again later. (6002)
on any computer I try from ..been hours..
any help much appreciated in advance
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Re: Unable to retrieve video license
Anthony_VZ
Master - Level 3

Sorry to hear about the rental problems. Are you still having troubles with this 3 days later? Please reply back if so that way we can look into this further.

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Re: Unable to retrieve video license
M20121
Newbie

I am getting this message (Unable to retrieve video licenseat this moment. Please try again later) as well.

Been a few days.

I did contact customer service and was on the phone for a hours with no resolve.

Was told it was my pc????

disabed everything (firewall and virus software) and still get the same message. 

$20.00 movie and I can't watch it?

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Re: Unable to retrieve video license
Anthony_VZ
Master - Level 3

Sorry for the troubles with your movie. We would like to help. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

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Re: Unable to retrieve video license
TonyaD_VZ
Contributor - Level 3

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.

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