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Unable to watch VOD, it either tells me that there is a network issue or pixaletd.

Unable to watch VOD, it either tells me that there is a network issue or pixaletd.

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Contributor
Contributor
Posts: 1
Registered: ‎11-10-2013

Unable to watch VOD, it either tells me that there is a network issue or pixaletd.

Message 1 of 2
(311 Views)

It's been over a month that I can't watch VOD. 

I can go to OnDemand and choose the HBO On Demand etc but once I click play it either gives me a network connection error after about 30 seconds of black screen or it starts but it's a extremelly pixelated 1 frame per 10 seconds or even worse.

 

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Silver Contributor II
Silver Contributor II
Posts: 325
Registered: ‎06-13-2010

Re: Unable to watch VOD, it either tells me that there is a network issue or pixaletd.

Message 2 of 2
(278 Views)

You probably have a loose or bad connection. 

 

To verify a bad connection

 

Menu-->Settings-->System Information --> Info

 

Under Channel Information

SNR Level:  GOOD

 

If your meny is no showing good then you have a bad connection.  Reseat connections and if problem persists run new wires and/or call Verizon.

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