09-16-2018 02:15 PM
Regarding the app service you are paying for that is not working properly: Some would rather you take any frustrating experiences back to the closed-doors of the maddening maze of customer support bureacracy, That may be because the TV app, newly refreshed last spring, is embarrasingly plagued with this and other chronic glitches. Your problem is a recurring problem without an easy solution that continues to plague Verizon fios customers. So please continue to post here on your progress since it might inform/assist 1) any Verizon techie honchos should they dare lurk here, as well as 2) other customers who have been similarly failed by customer support.
09-17-2018 07:45 PM
I had the problem a while back.
Rebooting my router and VMS seems to have cleared it.
Have you tried that?
09-08-2019 02:06 PM
I had this same problem. My issue is I turn off the FIOS Router Wifi and use an EERO. Basically, what I see is the Fios App MUST be connected to the FIOS Router for you to get ALL channels.
I went into my Fios Router, and turned the wifi on and created a Test SSID...and once I conected my IPAD to that new SSID, all the channels and the DVR worked.
So, they need to fix the FiosTV app to support people using other wireless routers on their home network as theirs is not that good.
02-09-2021 05:10 PM
I had the same problem. None of the other post corrected my problem. I did find a solution. In the app settings. My app was not connected to my set top box named great room.
Go to settings on your IOS device and type in FiOS tv. Turn on local network, under, FiOS TV to access. Once I switched on local net work, all my TV channels showed on my device!
05-08-2021 07:02 PM
I can’t believe that I’m the one with the answer to this 5 year old thread.
The issue is that the app doesn’t work if you are connected to a mesh or other type of secondary wifi extender.
You need to connect your wifi to the Fios router