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Unable to watch live tv in Fios TV app on some channels

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sakdc
Copper Contributor
Copper Contributor
Posts: 23
Registered: ‎06-28-2018

Re: The Fios TV app insists that I am “out of home” although I am home and connected to my home rout

Message 61 of 70
(2,337 Views)

Brinismom,

 

Regarding the app service you are paying for that is not working properly: Some would rather you take any frustrating experiences back to the closed-doors of the maddening maze of customer support bureacracy, That may be because the TV app, newly refreshed last spring, is embarrasingly plagued with this and other chronic glitches. Your problem is a recurring problem without an easy solution that continues to plague Verizon fios customers. So please continue to post here on your progress since it might inform/assist 1) any Verizon techie honchos should they dare lurk here, as well as 2) other customers who have been similarly failed by customer support.  

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,974
Registered: ‎11-04-2008

Re: The Fios TV app insists that I am “out of home” although I am home and connected to my home rout

Message 62 of 70
(2,317 Views)

I had the problem a while back.

Rebooting my router and VMS seems to have cleared it.

Have you tried that?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
15paigecircle
Contributor
Contributor
Posts: 1
Registered: ‎10-27-2018

Re: Unable to watch live tv in Fios TV app on some channels

Message 63 of 70
(2,167 Views)

When I’m out of town why can’t I watch some channels?

BosMark
Contributor
Contributor
Posts: 1
Registered: ‎09-08-2019

Re: Unable to watch live tv in Fios TV app on some channels

Message 64 of 70
(1,527 Views)

I had this same problem.    My issue is I turn off the FIOS Router Wifi and use an EERO.    Basically, what I see is the Fios App MUST be connected to the FIOS Router for you to get ALL channels. 

 

I went into my Fios Router, and turned the wifi on and created a Test SSID...and once I conected my IPAD to that new SSID, all the channels and the DVR worked.

 

So, they need to fix the FiosTV app to support people using other wireless routers on their home network as theirs is not that good.      

 

    

Labrador511
Contributor
Contributor
Posts: 1
Registered: ‎10-25-2019

Re: Fios TV App

Message 65 of 70
(1,379 Views)

Same problem here.

must be new iPhone update 

iPad and iPhone has same problem.

tried android just now and worked

 

 

DlclN
Contributor
Contributor
Posts: 4
Registered: ‎11-26-2017

Re: Fios TV App

Message 66 of 70
(1,098 Views)

Agreed this is a fios tv app problem they have not a clue

RonnieD
Contributor
Contributor
Posts: 1
Registered: ‎02-09-2021

Re: Unable to watch live tv in Fios TV app on some channels

Message 67 of 70
(555 Views)

I had the same problem. None of the other post corrected my problem. I did find a solution. In the app settings. My app was not connected to my set top box named great room.

 

Go to settings on your IOS device and type in FiOS tv. Turn on local network, under, FiOS TV to access. Once I switched on local net work, all my TV channels showed on my device!

 

 

Birdie72
Contributor
Contributor
Posts: 1
Registered: ‎02-27-2021

Re: Unable to watch live tv in Fios TV app on some channels

Message 68 of 70
(450 Views)

I had to uninstall and reinstall the app after fix Fios tv issues was completed and now it’s working.

 

 

 

 



 

 

 

 

 

 

 

 

Suave51
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-17-2010

Re: Unable to watch live tv in Fios TV app on some channels

Message 69 of 70
(446 Views)

I have been having this problem with the NHL/MLB networks, but NFL network is fine. Says I need to be near my wi-fi, am home how near do I have to be. This is utterly ridiculous.

gpcnyc
Contributor
Contributor
Posts: 1
Registered: ‎05-08-2021

Re: Unable to watch live tv in Fios TV app on some channels

Message 70 of 70
(155 Views)

I can’t believe that I’m the one with the answer to this 5 year old thread. 

The issue is that the app doesn’t work if you are connected to a mesh or other type of secondary wifi extender. 

You need to connect your wifi to the Fios router 

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