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Unable to watch live tv in Fios TV app on some channels

Unable to watch live tv in Fios TV app on some channels

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Copper Contributor sakdc
Copper Contributor
Posts: 22
Registered: ‎06-28-2018

Brinismom,

 

Regarding the app service you are paying for that is not working properly: Some would rather you take any frustrating experiences back to the closed-doors of the maddening maze of customer support bureacracy, That may be because the TV app, newly refreshed last spring, is embarrasingly plagued with this and other chronic glitches. Your problem is a recurring problem without an easy solution that continues to plague Verizon fios customers. So please continue to post here on your progress since it might inform/assist 1) any Verizon techie honchos should they dare lurk here, as well as 2) other customers who have been similarly failed by customer support.  

Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,517
Registered: ‎11-04-2008

I had the problem a while back.

Rebooting my router and VMS seems to have cleared it.

Have you tried that?


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Contributor 15paigecircle
Contributor
Posts: 1
Registered: ‎10-27-2018
Message 63 of 64
(708 Views)

When I’m out of town why can’t I watch some channels?

Contributor BosMark
Contributor
Posts: 1
Registered: ‎09-08-2019
Message 64 of 64
(68 Views)

I had this same problem.    My issue is I turn off the FIOS Router Wifi and use an EERO.    Basically, what I see is the Fios App MUST be connected to the FIOS Router for you to get ALL channels. 

 

I went into my Fios Router, and turned the wifi on and created a Test SSID...and once I conected my IPAD to that new SSID, all the channels and the DVR worked.

 

So, they need to fix the FiosTV app to support people using other wireless routers on their home network as theirs is not that good.      

 

    

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