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Unable to watch live tv in Fios TV app on some channels

Unable to watch live tv in Fios TV app on some channels

Copper Contributor sakdc
Copper Contributor
Posts: 22
Registered: ‎06-28-2018



Regarding the app service you are paying for that is not working properly: Some would rather you take any frustrating experiences back to the closed-doors of the maddening maze of customer support bureacracy, That may be because the TV app, newly refreshed last spring, is embarrasingly plagued with this and other chronic glitches. Your problem is a recurring problem without an easy solution that continues to plague Verizon fios customers. So please continue to post here on your progress since it might inform/assist 1) any Verizon techie honchos should they dare lurk here, as well as 2) other customers who have been similarly failed by customer support.  

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,732
Registered: ‎11-04-2008

I had the problem a while back.

Rebooting my router and VMS seems to have cleared it.

Have you tried that?

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor 15paigecircle
Posts: 1
Registered: ‎10-27-2018
Message 63 of 65

When I’m out of town why can’t I watch some channels?

Contributor BosMark
Posts: 1
Registered: ‎09-08-2019
Message 64 of 65

I had this same problem.    My issue is I turn off the FIOS Router Wifi and use an EERO.    Basically, what I see is the Fios App MUST be connected to the FIOS Router for you to get ALL channels. 


I went into my Fios Router, and turned the wifi on and created a Test SSID...and once I conected my IPAD to that new SSID, all the channels and the DVR worked.


So, they need to fix the FiosTV app to support people using other wireless routers on their home network as theirs is not that good.      



Contributor Labrador511
Posts: 1
Registered: ‎10-25-2019
Message 65 of 65

Same problem here.

must be new iPhone update 

iPad and iPhone has same problem.

tried android just now and worked



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