Many but not all of my TV's are coming up with this message constantly. This started this week up until now I haven't
had a problem at all. Any one else having this problem? I can't understand how some TV's are not working and other are
To make it more clear. It's not the same problem as the program guide not being avaliable. The whole TV is
not avaliable.But only certain ones in the house.
Well the tech showed up at the house at around 11 this morning. Came in said he would check things outside for us
he would be right back! Ummmm it's 5 in the evening and we haven't heard a word or seen the tech again!
Un-Plug the problem box from the electricity, wait about 10 seconds, plug it back in. After the self-diagnostics completes, the issue will probably be resolved.
Some reports on this issue seem to be related to how quickly the box is asked to jump from channel to channel, the individual box’s internal computer becomes overwhelmed. Placing channel numbers in using the number pad or choosing from the guide, or navigating the channel + button more slowly, allowing each channel to load before moving to the next has been known to prevent the issue from coming back.
If these fail there is another option called a "Set Top Box Reload" which re-installs parts of the software on the box, this may eventually be needed, the Verizon support team can administer it for you, dial 888-553-1555 and take the prompts for technical support.
Well I don't know what to say about it anymore! The issues is still on going. I still cannot believe the Tech
never came back to the house. So I guess I will have to call them again to come on out. It's just a miserable
time to have tech's in and out. That is why I was hoping the issue was resolved with the original visit.
Lastnight it was channels 2 4 and 7 that went out. I switched to the upper channels and they were fine! Went back to 7 and
it came in out of the blue. Tried 4 and it was back on. First of course the TV was a total black screen to start with. I still think
it's weird that it only happens on 3 out of 7 TV's in the house???? Never had problems with these sets with the dreaded