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Updates for Texas FiOS customers

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DougVZ
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Registered: ‎06-10-2010

Updates for Texas FiOS customers

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The ongoing, intermittent power-down and power-up cycles of rolling power blackouts earlier this week affected service to some FiOS customers.  Specifically, less than one percent of our FiOS customers in North Texas are experiencing disruption with their service.

We have identified the problem as being caused by the repeated power surges, which in some cases, will require replacement of equipment at a customer's home.

We have already mobilized all local repair technicians to address this matter and are augmenting that workforce with repair personnel from outside the area, and we are reassigning technicians from other functions as well.  Despite the ice storm earlier this week and today's ongoing snowstorm, we have crews working to restore service.

We apologize for the inconvenience that these extraordinary weather-related conditions are causing to some of our customers and wish to reassure all of our customers that we are bringing every resource necessary to resolve the issue as quickly as possible knowing a higher than normal number of people are telecommuting and others want to watch the Super Bowl on Sunday on their FiOS TV.

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ElizabethS
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Registered: ‎04-29-2009

Re: Updates for Texas FiOS customers

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From Bill_Kula at Verizon:

 

Verizon update as of 8:15 p.m. CT:

Verizon re-established service for more than 1,800 customers today despite Friday's challenging weather conditions. Our added resources from other regions are helping us further drive down restoration times for customers whose FiOS equipment was impacted by the power surges earlier this week.  We expect to have the vast majority of our customers back up and running this weekend (our big goal of course is complete restoration), so please let us know if you have not received an updated restoration time than the one you originally received. We very much appreciate your patience, and please know we're busting tail to get all of your services restored ASAP.

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