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Upgrade FIOS equipment to new Quantum and receive Error Code 2202

Upgrade FIOS equipment to new Quantum and receive Error Code 2202

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Contributor FiosandApple
Contributor
Posts: 2
Registered: ‎01-07-2015
Message 1 of 3
(6,018 Views)

I had a whole house DVR that records up to 2 shows as well as 2 additional HD set-top boxes.

I also have the FIOS Actiontec MI424WR router.

 

I was told the router would work fine with the new Quantum DVR and equipment but it is not.

 

If you install a new Quantum DVR to replace the old one but you do not replace your router, you may run into the same problem.

 

During set-up of the new router on Step 2: Software Download if you get error code 2202

(2202 on DVR,  2202_108 on TV screen) that matches the same problem I had.

 

I had to talk to Verizon and they said I'll need a new router.   The Actiontec MI424WR does not work with the new Quantum DVR's.

2 REPLIES 2
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Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009
Message 2 of 3
(6,000 Views)

The problem you're having may exist with older models of the MI424WR but I have the Rev I version and it works fine with my VMS1100 Quantum DVR and remote set top boxes.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 3 of 3
(5,967 Views)

As part of the upgrade or original insall of Quantum STB's they should have included either a version I actiontec or the Verizon Quantum gateway router.  They are required for Quantum TV service.

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