Using Fios One Box to control TV volume

[#1]

I think I did something wrong on set up.   How do I do I get my new remote to change the volume of my Samsung TV.  I think I messed up on the receiver question and and need to correct.  In menu/audio, I hit "variable" but still have no ability to change volume manually on my Fios One remote. Can you give me the step-by-step instructions? Thank you.

[#2]

Volume on Stb needs to be set for fixed.

Does your remote operate other TV functions?

[#3 · Accepted solution]

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@tpea wrote:

I think I did something wrong on set up.   How do I do I get my new remote to change the volume of my Samsung TV.  I think I messed up on the receiver question and and need to correct.  In menu/audio, I hit "variable" but still have no ability to change volume manually on my Fios One remote. Can you give me the step-by-step instructions? Thank you.

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Go back to the main menu, go to the voice control option, go to manually add device, add the make and model of your TV back in. The volume control you tried to use only affects the analog audio output.

[#4]

Finally worked after trying about 15 times. Verizon needs to fix this. Thank you!

[#5]

Still not working can you give all setting needed, interesting so many have had this problem and our was working for over a year and now not working.

[#6]

1. Go to Menu > Settings > Voice control > Fios TV Voice Remote > Program Voice Remote > Manual Setup > Press ‘ok’ to Select
2. Select your TV or Receiver Brand and Model and follow the steps
3. You will get a ‘success’ message in the upper right of the screen when the setup is complete.