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VMS_1 error streaming DVR content mobile

VMS_1 error streaming DVR content mobile

Contributor Danibean19
Posts: 1
Registered: ‎12-19-2015
Message 1 of 4
I just downloaded the Fios mobile app. I can see all of my recorded DVR information but when I press play I get a VMS_1 error. I have authorized my device, which is an iPhone 6 with latest iOS.

Any suggestions?
Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009
Message 2 of 4

You say the latest iOS....v9.2, right? 


We have an iPhone 6+ and an iPhone 6s, both with iOS 9.2.  Playing DVR recordings via the FiOS Mobile app works on both iPhones.


Is this what the screen looks like when you are trying to play a recording?



DVR on iPHone.jpg


If so, you might try rebooting your DVR set-top-box and also your iPhone.  That's usually the first troubleshooting step I try and sometimes it actually fixes whatever problem I'm having.

Silver Contributor I
Silver Contributor I
Posts: 395
Registered: ‎11-09-2013
Message 3 of 4

First time you connect you need to be on your home wifi. Make sure home sharing  is enabled and you device shows up in mobile devices

Menu>> Settings >> System >> Home Sharing

Menu>> Settings >> System >>Mobile Devices

If still doesn't work use the troubleshooting wizard in the app help section. You can also use that section to report an issue.

Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009
Message 4 of 4

FWIW....I do not have Home Sharing enabled on my VMS1100.  Streaming live TV and recorded programs still works.

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