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VMS1100 External Hard Drive?

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Contributor
Contributor
Posts: 1
Registered: ‎01-18-2015

VMS1100 External Hard Drive?

Message 1 of 17
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Hello,

 

I searched for this topic but couldn't find anything so I thought I'd post and see if anyone has an answer.

 

Before I upgraded to the FiOS Quantum Service (1 DVR + 3 clients), I had the single DVR service.  At that time, I purchased a Western Digital external HD that Verizon recommended (P/N WDBACS0010HBK, MyBook AV).  Worked great.

 

Now that I upgraded, I plug the ext. HD into the eSATA port and nothing happens.  Is this available on the Arris VMS1100?  Do I need to do something special in the settings?  Reset to factory settings the MyBook AV?

 

Thanks in advance for the advice and help.

 

Eric

Lakewood, CA 90713

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: VMS1100 External Hard Drive?

Message 2 of 17
(10,073 Views)

Quantum VMS does not support the use of external hard drives at this time.

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎08-23-2014

Re: VMS1100 External Hard Drive?

Message 3 of 17
(9,957 Views)

Recently a tech I had to consult on another quantum TV issue told me Verizon is working on eSATA support in Quantum TV. Does anyone here know how close they are to a solution? I have an eSATA drive left over from my old "non-Quanum" days and would love to use it again.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,914
Registered: ‎11-04-2008

Re: VMS1100 External Hard Drive?

Message 4 of 17
(9,952 Views)

Last I heard was that they had no current plans to add external HD support.

They felt that Quantum meets or exceeds the capacity that other serivce providers offer.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Gold Contributor I
Gold Contributor I
Posts: 752
Registered: ‎10-18-2010

Re: VMS1100 External Hard Drive?

Message 5 of 17
(9,937 Views)

@CRobGauth wrote:

Last I heard was that they had no current plans to add external HD support.

They felt that Quantum meets or exceeds the capacity that other serivce providers offer.


And that is the exact reason why I will never upgrade.

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Contributor
Contributor
Posts: 2
Registered: ‎09-28-2014

Re: VMS1100 External Hard Drive?

Message 6 of 17
(9,743 Views)
I was told i was doubling my dvr space. Actually after upgrading to Quantum, my space is now much less. I also purchased an external WD drive for my old dvr and had a total of 1.5 tb storage. Now I have a useless drive and only 1 tb storage. Big disappointment. Not really seeing anything extra special, seems this is a way to charge for more of the same. The only thing i gained with the upgrade was a new router which is much better. I could have got that if i paid $99 bucks. New customers got it automatically. Which shows LOYAL customers don't matter
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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,914
Registered: ‎11-04-2008

Re: VMS1100 External Hard Drive?

Message 7 of 17
(9,727 Views)

Actually, new customers have to either rent or pay for it.

Existing customers were given free upgrades (to the rev I router).


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Contributor
Contributor
Posts: 2
Registered: ‎03-06-2015

Re: VMS1100 External Hard Drive?

Message 8 of 17
(9,665 Views)

i contacted verizon several times and got assurances from agents that there was no problem connection the exteral hard drive to the quantum.

 

I wish I had found this thread prior to getting the quantum. I  have an external hard drive and now have about 30days to view about 200 hours of recorded movies and tv shows.

 

and being in texas, i'm dreading the sale to frontier.

 

 

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Contributor
Contributor
Posts: 1
Registered: ‎03-26-2015

Re: VMS1100 External Hard Drive?

Message 9 of 17
(9,473 Views)

I also had a WD external hard drive. I was TOLD by the Verizion service rep that I could use the hard drive with the new equipment (MVS1100) only to discovered it does not work.

 

I'm becoming very unhappy with Verizon. Equipment should be backward compatable.

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,914
Registered: ‎11-04-2008

Re: VMS1100 External Hard Drive?

Message 10 of 17
(9,464 Views)

The reason they did not add support is that the new VMS has more storage than the old DVR.

So they felt that VMS met or exceeded what other cable providers offered for storage.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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