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VMS1100 - Premium Service - won't record 12 programs

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PhatStrat
Contributor
Contributor
Posts: 1
Registered: ‎02-03-2016

VMS1100 - Premium Service - won't record 12 programs

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I recently upgraded to FiOS Quantum Premium because I kept getting recording conflict messages. We have one DVR and 4 STBs, so I assumed it was using all 6 tuners and thereby causing the conflict. Now that I upgraded boxes I understood I would now have double the disc space as well as access to up to 12 tuners. Last night I got a recording coflict message again and had to cancel a recording to continue watching live TV.

 

Isn't the upgraded box supposed to have 12 tuners? And if so, how could I possibly be exceeding the 12 program limit? Did they ship me the wrong box? And is there a way I can verify how many tuners this box actually has?

 

Thanks.

 

PhatStrat

2 REPLIES 2
CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,961
Registered: ‎11-04-2008

Re: VMS1100 - Premium Service - won't record 12 programs

Message 2 of 3
(831 Views)

When you go to Premium service, you get a second VMS.

Each one has 6 tuners.

Did you get a second VMS?


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Airwolf
Nickel Contributor
Nickel Contributor
Posts: 33
Registered: ‎01-27-2016

Re: VMS1100 - Premium Service - won't record 12 programs

Message 3 of 3
(740 Views)

Sure sounds like they only sent you one box, not 2. You need 2 VMS boxes to have 12 tuners.

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