VOD_309 error code. "Not enough credits to purchase this movie"
adamfarguson
Newbie

I moved to a new location in January and ever since the move I have not been able to rent/buy any movies or even watch free TV show on demand.

Firstly, I spoke with the credit verification center and was told I had the wrong deparment and I should speak with the Usage Dept. I spoke with the usage department and my credit limit is set at $500, so I was then transferred to the customer service group. I spoke with customer service group and was told there was something not set right on my account and that it was taken care of. 

I sure would like to watch on demand movies. Could anyone give any insight on what the next step is?

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Re: VOD_309 error code. "Not enough credits to purchase this movie"
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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Re: VOD_309 error code. "Not enough credits to purchase this movie"
dcdre
Newbie

I've been having the same issue since 3 days ago and have called Fios 4 separate times for 2 days now and still cant get it resolved. Did you get any resolutions? Its funny how Verizon will adamantly get in touch with a customer to pay a due bill but aren't as adamant in solving a continous issues.

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Re: VOD_309 error code. "Not enough credits to purchase this movie"
kh-gary
Moderator Emeritus

Hi dcdre,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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