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VOD Bookmarks Disappearing

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Cugs
Contributor
Contributor
Posts: 2
Registered: ‎05-03-2014

VOD Bookmarks Disappearing

Message 1 of 8
(1,513 Views)

Hello,

 

Over the past month or so I have lost my VOD Bookmarks 2x now..   i have also noticed during that time my 2 STB have had littlemessages saying the are upgrading..

 

Even when I try to readd the book marks - they dont show up, even though i dont get an error saying it's all ready there..

 

Last thing i have rebooted the boxes and ran tests on them too, but there still missing..

 

Thoughts?

 

Cugs

7 REPLIES 7
edub4000
Contributor
Contributor
Posts: 1
Registered: ‎05-07-2014

Re: VOD Bookmarks Disappearing

Message 2 of 8
(1,462 Views)

I'm happing the exact same problem. I rebooted the first time it happened and then it repaired itself. But then the next time it happened I tried to reboot 2x's and to no avail. What is up, Verizon????

Shellyfish3
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎11-05-2013

Re: VOD Bookmarks Disappearing

Message 3 of 8
(1,457 Views)
I'm having the EXACT same problem. Also, when we press the info button while tuned to a channel the display looks different...doesn't fill across the whole screen when watching HD channels. Our set top box constantly updates itself, too. Any ideas why???
shauncold
Contributor
Contributor
Posts: 1
Registered: ‎05-08-2014

Re: VOD Bookmarks Disappearing

Message 4 of 8
(1,442 Views)

Has anyone found a solution to this yet?

trophyslayer
Contributor
Contributor
Posts: 4
Registered: ‎05-10-2014

Re: VOD Bookmarks Disappearing

Message 5 of 8
(1,372 Views)

same here there was an update around may 5th, since then no bookmarks show up in VOD, and if I go to add my bookmarks back, it asks if I want to remove them

 

and even if I add a completly new bookmark, it still doesnt show up

 

tried unpluging box several times

 

also when I go to reset it through the website, under manage my equiptment it show up as

living room

den

master bed room

which are correct since that is what I named them

 

but when using the system to reset it, it show ups as

 

master bed room

den

master bed room

 

so that tells me there is a computer glitch on verizons end mixing the set top box's up with the muiltiroom

 

 

hope they fix it soon

Shellyfish3
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎11-05-2013

Re: VOD Bookmarks Disappearing

Message 6 of 8
(1,336 Views)
VOD wouldn't load for me today (this is an all too frequent issue) so I reset all my STBs. Bookmarks are back!
trophyslayer
Contributor
Contributor
Posts: 4
Registered: ‎05-10-2014

Re: VOD Bookmarks Disappearing

Message 7 of 8
(1,309 Views)

Update

after 1 week of all bookmarks missing, and not being able to add book marks

multiple set top resets,

 

this morning, it when turned on was doing an update, and bingo, bookmarks back

Cugs
Contributor
Contributor
Posts: 2
Registered: ‎05-03-2014

Re: VOD Bookmarks Disappearing

Message 8 of 8
(1,272 Views)

Well they pushed yet another update, it appears all my book marks are back!  YEAH!

 

Cugs

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