Having issues with our VOD on all three TVs. The picture and sound is choppy. It is so bad that you can't watch anything. I looked online and Verizon said that VoIP can cause issues, so I disconnected it, reset the router, but still have the problem. I'm pretty sure it has something to do with the router, but not sure how to fix it.
I have had the same issues for 3 months. Get the run around when asking for support. Had 3 visits from tech support and nothing ever comes of it. I have 3 PC's online, 1 HD DVR TV with the VOD that has not been used since day 1, and 2 other TV's.
Not happy that we can not use VOD on our primary big-screen. Love some insight...
I have tried everything I've seen listed on the boards short of replacing my boxes. I have unplugged all the boxes in the house, unplugged the cable lines and reattached (to ensure proper fit), I unplugged and reset the router, then plugged all the boxes back in. Bubkis. Someone suggested that VoIP can cause issues, so I unplugged that, rebooted the router, still nothing. I am very frustrated that it doesn't work and we can't watch anything on VOD. I'm also frustrated that we have continual issues with our boxes (and they are all different - standard, HD, and HD DVR). Someone please help us!