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VOD Movies Freezing - Pixelated

Posts: 2
Registered: ‎11-15-2008

VOD Movies Freezing - Pixelated

Message 1 of 2

Recently the movies I am renting via VOD periodically freeze for a few seconds and/or during the movie the scenes frequently "tear" or become pixelated on parts of the screen.  What's going on?  It's very annoying. 


Thank you,

Lamar Family

Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008

Re: VOD Movies Freezing - Pixelated

Message 2 of 2
Powercycling the set-top box  (unplug) for about a good minute [and then wait until the time is displayed again before trying your picture] should temporarily clear this up, A call to tech support at 1-888-553-1555 will also temporarily clear this up, who would do the same thing over the internet (stb reload) BUT the base issue causing this is a communications\CABLE issue.  You need to re-seat all coax connections by simply unscrewing both ends of each coax cable one at a time and immediatly screwing them right back on, snugly.   This re-seats the end connections and clears the issue.  NOTE:  you may need to do this to each cable in the line, back to the splitter, back to the Optical network terminal. 
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