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VOD Movies Freezing - Pixelated

VOD Movies Freezing - Pixelated

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Contributor lamfam04
Contributor
Posts: 2
Registered: ‎11-15-2008
Message 1 of 2
(8,163 Views)

Recently the movies I am renting via VOD periodically freeze for a few seconds and/or during the movie the scenes frequently "tear" or become pixelated on parts of the screen.  What's going on?  It's very annoying. 

 

Thank you,

Lamar Family

1 REPLY 1
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Silver Contributor III
Silver Contributor III
Posts: 398
Registered: ‎10-09-2008
Message 2 of 2
(8,115 Views)
Powercycling the set-top box  (unplug) for about a good minute [and then wait until the time is displayed again before trying your picture] should temporarily clear this up, A call to tech support at 1-888-553-1555 will also temporarily clear this up, who would do the same thing over the internet (stb reload) BUT the base issue causing this is a communications\CABLE issue.  You need to re-seat all coax connections by simply unscrewing both ends of each coax cable one at a time and immediatly screwing them right back on, snugly.   This re-seats the end connections and clears the issue.  NOTE:  you may need to do this to each cable in the line, back to the splitter, back to the Optical network terminal. 
cjacobs001
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