I contacted Verizon on 5/2 about my problem. I was told there was an outage and it would be fixed within 24 hours. 36 hours have come and gone and still no resolution to my problem, so I call back and I am told it will be another 12 hours or so until the problem is fixed. They tell me there is an outage but when I looked up to see if there were any outages in my area, there were none. Now I feel I have been lied to. I pay good money for the extreme HD package that I cannot fully utilize and no mention of any compensation has been brought up. This is not the first time I have been lied to by customer service. I gave up my Verizon service once due to very poor customer service and went with Bright House whose customer service is far superior to that of Verizon but their product, unfortunately, is inferior. I guess if your product is "the best" around, who needs great customer service. I wonder if Direct TV is any good. Once they get ya into a contract customer service goes downhill.