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VOD has lines going through it, especially HD

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Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎11-13-2009

VOD has lines going through it, especially HD

Message 1 of 2
(997 Views)

For the last two weeks, most HD video on demand (this is free tv) usually has bad lines and occasionally bad sound. Almost seems like "snow." It also occurs with SD vod as well. It worked fine forever, and this has only happened in the last few weeks. I have fairly new STB (few months old, not one of the new ones). It's definitely not the encoding of the content, because occasionaly I will begin watching a show and it will be fine. Then if I stop it or it times out on pause, and I go back, the content suddenly has this problem.

 

Is it just my stb or have other seen this recently?

 

thanks.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: VOD has lines going through it, especially HD

Message 2 of 2
(923 Views)

We are sorry to hear that you are experiencing a problem. We do care about our customers and we would like the opportunity to resolve any issues that you may be experiencing. We  have sent you a link  by PM.  Submit a the required verification form so that we may assist you. Please advise us when you have submitted the form. Thanks Tonya C.

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