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VOD issues

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jack60r
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Contributor
Posts: 3
Registered: ‎07-07-2012

VOD issues

Message 1 of 4
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Has any one heard back from Verizon on the picture quality issues constant breakup of the video makes it pretty much useless they even gave me a replacement HD DVR set top box same probelm. 

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mobyric1
Contributor
Contributor
Posts: 18
Registered: ‎11-26-2010

Re: VOD issues

Message 2 of 4
(588 Views)

 Either insufficient 1550 light @ your ont (red or amber video light on ont) or more likely a signal issue at that coax outlet. Could be loose or faulty connectors (don't forget there are connectors behind the wall-plate and at the main splitter)  Splitters also periodically fail. A tech with a meter to test for signal level and errors should be able to track the problem down fairly easily.

jack60r
Contributor
Contributor
Posts: 3
Registered: ‎07-07-2012

Re: VOD issues

Message 3 of 4
(567 Views)

Thanks,

        I figured it was an RF issue but tech support does the same thing reboot the box and has me run diagnostics as long as the S/N says good thats were they say everything fine have no issues with the OTN according to the status lights.

jack60r
Contributor
Contributor
Posts: 3
Registered: ‎07-07-2012

Re: VOD issues

Message 4 of 4
(539 Views)

One other quick question also experiencing audio static on all channels especially when there is an increase in sound effects in movies. Is VOD the only channels that go thru the router or is it all of them?Thanks.

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