Customers With Disabilities
quick menu

VOD movie rental is pixelated

VOD movie rental is pixelated

Reply
Rockicemtn
Contributor
Message 1 of 11
(7,264 Views)
VOD movie rental is pixelated. Cable channels are working just fine and sneak preview and trailer of the movie is fine. Thoughts?
10 REPLIES
taryn
Contributor
Message 2 of 11
(7,232 Views)

I have the same issue today, FIOS help is no help with the issue. Wish I had an answer

 

paulv0627b
Contributor
Message 3 of 11
(7,191 Views)

Even my previews are pixelated. This has been getting progressively worse for months and I won't use VOD anymore.

Tclack
Contributor
Message 4 of 11
(6,774 Views)
Any solution on this? I'm experiencing it now with my HD rental.
Platinum Contributor I
Platinum Contributor I
Message 5 of 11
(6,755 Views)

Have you tried contacting support?

Either via chat or I have good luck with twitter @verizonsupport.
Some people have reported that they have had good luck with clearing up issues talking to them.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
JohnWiz
Contributor
Message 6 of 11
(6,700 Views)

Having the same issue.  Had it with my old STB and with the new Quantum VMS.   I contacted tech support, they were of no help.  They had no ability to support the new STB - but since the problem existed with the old STB and new, it is another issue.  It looks more like a congestion or BW issue.

 

I don't seem to have the issue with any channel playback, only on VOD.  They did give me a number for the dedicated tech support for the new STB, but I doubt that will be the issue.

jmich619
Contributor
Message 7 of 11
(6,691 Views)

I was having the same issue and it was a bad splitter in my line. It would happen on anything I watched on demand. tv channels were fine but any on demand movies or tv shows would freeze and pixelate. Might try bypassing splitter if you have one just for chance.

jmich619
Contributor
Message 8 of 11
(6,689 Views)

wrong thread

mkwats
Contributor
Message 9 of 11
(6,126 Views)

My VOD was pixelated too. I reset my router first and then my set box. This corrected the problem. 

borgy
Contributor
Message 10 of 11
(5,816 Views)

I may try this if I ever decide again to rent a movie. I think I'll reset both on general principals in case it avoids other potential problems.  Than you.

  This is the second time in a year this has happen when renting a movie. Unfortunately I forgot it happened and how I got them to refund it.   Each time I have to spend time in the Verizon onsite maze trying to find out how to get a refund. The contact info is illusive so I tried Twittter to support, I hope they respond.

 I  need to remember how much time and trouble it is when this happens but time passes and I forget.  I admire the patience and persistence of others who find solutions like this. and share it with the rest of us.  Thank heavens for Apple TV and Roku.

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps

Support

Watch Fios