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VOD problems

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Contributor
Contributor
Posts: 1
Registered: ‎12-07-2010

VOD problems

Message 1 of 5
(5,832 Views)

When I go to play anything on my VOD, a box pops up with the message:

 

"We are unable to process your request at this time. Your selection is not available on the system. Please make another selection. [VOD_212]"

 

This comes up for any movie I select. Anyone know what it means? I reset the box and still nothing.

4 REPLIES 4
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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: VOD problems

Message 2 of 5
(5,813 Views)

It sounds like your not making contact with the VOD server. Try rebooting your router and then check to make sure that the STB goes online.  Menu-->settings-->system info. It will either say Offline or online at the bottom.

 

If your ONLINE and you have rebooted the router, then contact TS. 888-553-1555




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Error exists between keyboard and chair.
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Contributor
Contributor
Posts: 1
Registered: ‎12-07-2010

Re: VOD problems

Message 3 of 5
(5,746 Views)

I get the same message on a pretty regular basis--mostly at night.  Rebooting does nothing; however, VOD usually comes back the next day in my case.  Unfortunately, I very rarely need it during the day.

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Contributor
Contributor
Posts: 1
Registered: ‎02-09-2011

Re: VOD problems

Message 4 of 5
(4,869 Views)
I'm having the same problem. As Jason ^...and it is really making me mad. It only happens at night when I want to watch tv.
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Contributor
Contributor
Posts: 4
Registered: ‎12-28-2011

Re: VOD problems

Message 5 of 5
(2,694 Views)

Having the same problem - same error message.  Power cycling my router and cable box don't seem like the best options.  Is there a technical reason why this is happening?  Internet is connected, box sees the internet ....

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