Sorry about the resume function. To fix the press menu, then go to CUSTOMER SUPPORT, then IN HOME AGENT, then SET TOP BOX AUTO CORRECTION.
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03-11-2012 03:58 PM - edited 03-11-2012 04:08 PM
yes, this is a problem with me too. Looks like it has been a problem for a year if you search through the forum. Seems like they would have a solution by now. Bummer that you have to restart everything from the beginning - and really bad that this has been a problem for a year, and still there is no solution.
03-14-2012 05:49 PM - edited 03-14-2012 05:53 PM
I guess VZN doesn't train their technicians very well -- they have shipped me new boxes for the issue! Then, I call back tonight, since I still had the problem with the new box, and they told me that it is a known problem.
The tech told me that it was to be fixed in the next release of the 'interactive media guide"? Does anyone know when the next release is coming?
I recommend that people call customer service for a monetary credit. Maybe if enough $$ are paid out, we will get the fix faster.
I am boycotting VOD until the system is fixed. I lost a paid-for movie at the halfway point when I took an intermission and the system timed out. I searched in vain every menu for some "resume play" option. I discovered "My Library" had the movie in Flex View, but only Standard Def ( not acceptable). I attempted the purchase page hoping for a "resume" option, but no - and I didn't do a re-purchase because I don't trust VZ to get it right. I called Billing to get a credit. I know that the recent VZ partnership with Redbox means that VZ hopes to make VOD an expanded feature which as accessed frequently by customers. Well, that isn't going to happen if the VOD system is unreliable.
I have always disliked the term "VOD" because it really isn't. It is more like "what is on the menu". Just like a restaurant, you only get to choose what is on the menu, not anything at anytime. For a truer VOD experience, and one that is technically more reliable than the poor implementation of VZ, I have begun to use my laptop to stream to my TV, and I have purchased a ROKU device as well. Both provide a very satisfying experience with surprisingly good picture quality, even for standard definition fare. High definition is available depending on content and the provider. I have not yet gotten a subscription to Netflix or Hulu Plus, but they have a lot of HD material. There is a lot to choose from many providers that is free, and the ROKU people are partnering with both free and subscription providers. As an Amazon Prime member, I also get a lot of free movies and TV shows from that source. This is a whole new adventure in entertainment options, with lots of choices and a level of satisfaction not provided by VZ. I am not affiliated with Amazon or ROKU other than as a client.
I'm having the same problem over and over and over again due to a VOD program I'm watching is stopping half way through the hour program causing me to start again from the beginning. I've had to do this 4 times tonight even after resetting the control box.