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VOD - video and audio always choppy

VOD - video and audio always choppy

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Contributor
Contributor
Posts: 3
Registered: ‎09-03-2009

VOD - video and audio always choppy

Message 1 of 5
(6,614 Views)

Maybe someone here can help me out. Whenever I try to play a movie on demand, the video and audio are always choppy! It doesn't matter if I purchase the movie or try to to play a free one with the premium subscription service. When I watch regular TV or when I watch something I recorded on DVR the video and audio are fine. I haven't been able to watch ANYTHING on demand because of this issue, very disappointing. If anyone has any suggestions, that would be great!  Thanks!!!

 

 

4 REPLIES 4
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009

Re: VOD - video and audio always choppy

Message 2 of 5
(6,579 Views)

I suggest you change a coax setting in your router.  Try the steps below to configure the router setting.  Test and let me know if it helps, Thanks.

 

Log into your router by typing 192.168.1.1 on your address bar of any explorer web page.

on the router login screen type in admin for user name and password or password 1 for your password

on main page click on the blue globe Broadband connection

next click on the top row which is the rule name column selection COAX

next click settings button on bottom

change your coax link setting from 1-1150mhz  to AUTO

click apply.

Logout of the router on left side

Joe D
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

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Contributor
Contributor
Posts: 3
Registered: ‎09-03-2009

Re: VOD - video and audio always choppy

Message 3 of 5
(6,566 Views)

Thanks Joe for your response. I'll let you know how it works.

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Contributor
Contributor
Posts: 3
Registered: ‎09-03-2009

Re: VOD - video and audio always choppy

Message 4 of 5
(6,548 Views)

I tried the settings you told me too, but it's still choppy. Thanks again for your help. Do you have any other suggestions?

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 171
Registered: ‎07-10-2009

Re: VOD - video and audio always choppy

Message 5 of 5
(6,488 Views)

If you send me your billing tele# in a private message and leave me a time to call you tomorrow we can discuss this further.

Joe D
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.Follow us on Twitter™!

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