I have been a Verizon customer for over 15 years. I currently have six cell phone plans (spouse, children, grandchildren) and used to have Verizon Fios. I switched my cable company a few years ago because of the cost. Verizon kept sending me letters to switch back. I finally switched back eight months ago. My financial situation had changed in the past few weeks so I called Verizon to lower my cable bill. They advised me to remove my DVR record if I was not using it. I agreed. They stated they would send me a box to return my one cable box. I received the UPS box two days later and sent out the box the same day. I went on a business trip the next day. My son called me while I was away to state the cable was not working. I was in SHOCK because I have NEVER been late AND I have automatical withdrawl for my payments. Once I returned home, I reviewd the error message and it stated I no longer had my cable box so now all FIVE televisions in my home would not work. I called and spoke to a really NICE REPRESENTATIVE, who looked up my notes, saw that the box was returned, it was Verzions error because they should have NEVER ASKED me to return the box because it was the main VMS box. She apologized numerous times. She advised me new equipment would be sent out and i would NOT be charged AND I would get a credit for all of the days I missed of cable (once the new equipment was received AND working). I recieved the equipment and it had NO HDMI cord.
I was on the phone with a representative for OVER 30 MINUTES and got nothing resolved. She repeated they same thing OVER AND OVER. She said she would CHAGE me to SEND ME a HDMI cord that was NEVER recieved. I asked MULTIPLE times to transfer me to a supervisor or anothor representative and she refused. I FINALLY hit my boiling point and just hung up. I have NEVER been treated like that with this company and am SERIOUSLY thinking about just CANCELLING ALL my accounts!!!!
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