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Verizon Fios is repulsive.

Verizon Fios is repulsive.

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Contributor Nunzio01
Contributor
Posts: 7
Registered: ‎02-09-2015
Message 1 of 9
(1,120 Views)
Your fees are excessive. You charged me around $200 for "installation" because my home is new construction. That is egregious fee extortion. All your tech did was hook up a couple of boxes and a modem. If I was informed in advance that would cost me $200, I would have taken the 10 minutes to do it myself. You charge me $70/Mo. for internet service that is slower than your competition @ 65 Mbps. Comcast charges $30/Mo. for 100 Mbps. You charge me $75/Mo. for cable boxes, which comes to $900/Yr. These boxes don't cost you anywhere near that much money. Every time I call your customer service requesting better pricing, they want to "lock" me into a 2 year contract "before my rates go any HIGHER"??? **bleep**!!! I am not purchasing anything from you that should require a payment plan or financing. Your service is despicable. I look forward to the day when Comcast is finally available at my home. I will thoroughly enjoy throwing all of your outdated and over-priced equipment out my house and telling you to pick up your junk yourself if you want it. Or you can pay me $500 to uninstall all of it and deliver it to you.
8 REPLIES 8
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014
Message 2 of 9
(1,114 Views)

Just an FYI, it costs Verizon $1500-$2,000 for Verizon to install Fios to 1 home on their end.

Also $30 for 100 mbps? I'm calling **bleep** on that. I just looked up the rates and there is no such price for that tier.

I see $89 for the first year then it goes up after that.

Contributor Nunzio01
Contributor
Posts: 7
Registered: ‎02-09-2015
Message 3 of 9
(1,108 Views)

I can show you my latest bill from Comcast at my other home in the same exact zip code.It's $30/Mo. for 100 Mbps all day long.

I compaletely disagree with your exagerated cost per home install estimate. That would be closer to the cost of running cable down my whole street. Irregardless of you errant assumption, their cost of acquiring customers is their expense, not mine.

{please keep your posts courteous}

Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,361
Registered: ‎12-02-2012
Message 4 of 9
(1,084 Views)

Welcome to the forums.  You're talking to other customers here.

 

The Verizon moderators monitor posts to keep topics friendly and on topic.  Verizon does not respond to messages here.  Your rant will not be seen by anyone at Verizon who cares.

 

It is generally considered bad form to insult those who try to help or inform.

 

Your messages may be edited or removed by he moderators as they aren't very helpful.

 

If you do cancel, I suggest you check with Verizon on how they want their boxes back.  If you do not return them, they will charge you and submit any unpaid bills to collections.   If you demand Verizon come and get the equipment, you will find a collections claim against you and damage to your credit report.  You can avoid that by either shipping the equipment back to them (they should pay for shipping - again, get instructions from the agent when you cancel) or taking the equipment to a Verizon FiOS store.

 

Yes, installing the FiOS drop fiber and equipment is expensive.  Cable install costs are similar.  We users just don't see these costs because they are built into the fees charged with the expectation that a subscriber will stick around for a few years or more.

 

Good luck with Comcast.

 

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If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
MVP CRobGauth MVP
MVP
Posts: 7,707
Registered: ‎11-04-2008
Message 5 of 9
(1,052 Views)

Then sign up for Comast....


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Moderator Moderator
Moderator
Posts: 9,139
Registered: ‎03-18-2013
Message 6 of 9
(1,033 Views)

Just a reminder, please keep your posts courteous and on topic.

Contributor Nunzio01
Contributor
Posts: 7
Registered: ‎02-09-2015
Message 7 of 9
(1,027 Views)

Finally got the attention of someone at the mothership.

What do you plan on offering to me to keep my business?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 8 of 9
(1,015 Views)

As said the moderators are here to keep things on track and polite.  They are not here to offer you anything.

Moderator Moderator
Moderator
Posts: 9,139
Registered: ‎03-18-2013
Message 9 of 9
(999 Views)

This thread has repeatedly gone off topic and will now be closed.

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