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Verizon Remote Control-Fios TV

Verizon Remote Control-Fios TV

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Contributor bndfind
Contributor
Posts: 3
Registered: ‎09-14-2011
Message 1 of 4
(581 Views)

Frequently, when channel numbers are entered, the Verizon User Guide (Channel 1952) appears.  This occurs even though the number you enter appears on the screen.  This happens with two different remotes and fresh batteries.  What's up?

3 REPLIES 3
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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011
Message 2 of 4
(562 Views)

Hello,

 

I sent you a private message so we can investigate the issue.

 

Shamika_Vz
Verizon Support

 

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

 

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 85
Registered: ‎12-30-2010
Message 3 of 4
(534 Views)

1952 is the last channel in the FiOS TV Guide, the remotes can be very sensitive so if you hold on the the key pad buttons for a split second longer it'll add the 4th number in there and say for instance if you want to go to channel 255 and you hold on to the '5' button a little bit longer you'll get 2555 which will revert to the closest channel which is 1952.  Be a little easier on the remote and you should be ok, either that or the buttons may be sticking. but with the same activity happening on two remotes I think you may just need to ease up a little bit, but if you need a new remote let us know!

--James
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Contributor MaddieM
Contributor
Posts: 2
Registered: ‎12-03-2011
Message 4 of 4
(496 Views)

Frequently, when channel numbers are entered, the Verizon User Guide (Channel 1952) appears.  This occurs even though the number you enter appears on the screen.  This happens with two different remotes and fresh batteries.  What's up?

 

This message was posted on the forum - but the response was sent provately.

 

We are having the same problem.

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