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Verizon Screwed-Up the Guide Again

Verizon Screwed-Up the Guide Again

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Contributor riffinrich
Contributor
Posts: 5
Registered: ‎02-05-2015
Message 1 of 11
(1,136 Views)
The Guide format changed for the worse again today. As if it wasn't enough to screw it up a few months ago when Verizon applied changes to the way channels were filtered (or not) within the guide; they also added a banner across the bottom of the screen, thereby reducing the number of visible channels by 1. Now, today, Verizon not only changed the format of the channel names (unnecessarily), but they also added a summary detail of the selected channel (which we used to get by pressing the "info" button. This change resulted in the removal of 2 other channels on the screen to make room for the summary. They also got rid of the banner at the bottom of the screen, but they didn't restore the previously removed channel, so now it's just a wasted line that could have shown another channel. Ridiculous. How about some Human Factors assessments? How about some feedback from customers regarding options? I don't appreciate the changes Verizon keeps making to the guide. They're not helpful. Please give us the freedom to select how many channels we can see within the guide at one time. Allow us to select whether or not we want to see the show details in the main screen of the guide. But most importantly, please stop screwing with the guide. Thanks, Rich
10 REPLIES 10
MVP CRobGauth MVP
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Posts: 7,710
Registered: ‎11-04-2008
Message 2 of 11
(1,098 Views)

You can turn off the banner.

I have 7 channels in my guide, the same as before the upgrade.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Contributor riffinrich
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Posts: 5
Registered: ‎02-05-2015
Message 3 of 11
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Thanks Rob, however, I don't believe we're looking at the same guide ... was this a national roll-out, or is it a geographic regional roll-out? Either way, I went through all of the settings on the last go around and spent over an hour on the phone with tech support and customer service - there was no way to turn off the banner I had at the bottom of the screen. On the guide I'm looking at now, I have 5 visible channels with the selected channel showing a summary-level narrative description of the show, which uses the space of two other channels; additionally, where I had a bottom banner, I now only have a blank space ... a space where another channel can be displayed. The font for all looks bigger too. I don't see any way to make any changes and I've crawled all over the menu options. Settings > System > Television > Preferred Guide > ... I'm happy to try any suggestions, but I just wish Verizon can "hear me now." Thanks, Rich
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 4 of 11
(1,055 Views)

Its Menu/settings/notifications/guide banner  set to disable.

 

They are reportedly doing the Quantum upgrades in three groups.  Only one more to go.  I believe they completed the similar upgrades for the older boxes.

Contributor riffinrich
Contributor
Posts: 5
Registered: ‎02-05-2015
Message 5 of 11
(1,048 Views)
TNS_2 - thank you - that was helpful and it adds another channel. It's too bad that option isn't duplicated in the Menu where the guide options exist. So part of the problem is resolved (operator error). However, it still appears that there's no way to disable the 3 channel line preview. Can anyone confirm and suggest how to get this "issue" to Verizon? Thanks, Rich
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 6 of 11
(1,046 Views)

As far back as I have had FIOS its been three lines for the channel being highlighted.  And with the HD guide I currently get 7 channels displayed.

Contributor riffinrich
Contributor
Posts: 5
Registered: ‎02-05-2015
Message 7 of 11
(1,038 Views)
I wish there was a way for me to post a picture but it appears that we have different guides. I have 6 channels with the bottom banner turned off as you suggested. It must be something to do with a regional roll-out or a beta in the Northern Virginia (Fairfax) area...?
MVP CRobGauth MVP
MVP
Posts: 7,710
Registered: ‎11-04-2008
Message 8 of 11
(998 Views)

Try checking menu-settings-notifications-guide banner.

Make sure it is disabled.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Silver Contributor V
Silver Contributor V
Posts: 628
Registered: ‎06-06-2014
Message 9 of 11
(976 Views)

@riffinrich wrote:
I wish there was a way for me to post a picture but it appears that we have different guides. I have 6 channels with the bottom banner turned off as you suggested. It must be something to do with a regional roll-out or a beta in the Northern Virginia (Fairfax) area...?

How big is the tv that you have? Is it set to 16:9 or 4:3? You should have 7 channels in the guide if 16:9 with the banner turned off.

All Quantum users received or are receiving the same guide update.

I for one prefer the new guide. It's a lot easier to read imo and the white border around the channel selection is a plus.

Not to mention Auto HD tune is a great new feature to have. The guide doesn't lag anymore and the random guide logos that would go missing are fixed.

btw there is a way to add a picture if you are on the desktop version of the forum. If you are on mobile you can request the desktop version to do it.

Contributor riffinrich
Contributor
Posts: 5
Registered: ‎02-05-2015
Message 10 of 11
(953 Views)

I must admit that I came here to vent out of despair that Verizon couldn't help given my last experience - I never thought you all would be so interested in helping me solve this problem.  Thank you and I appreciate it!  

SinCara, it's a 52" HD set to 16:9, w/ the banner turned off.  And it does say FiOSQUANTUMTV in the top right corner.  I'm baffled.  This morning, I now have 7 channels displayed in the guide and the selected channel is slightly above the center of the screen ... whereas, for the past two days, the selected channel was shifted one position lower, while the guide displayed 1 less channel.  

To your point, I do admit that the new guide is easier to read - especially the improved contrast of the selected channel.  I just wish it didn't require the summary be shown.  I haven't figured-out the AutoHD tune.

 

Regarding not being able to post a picture, too funny.  I use Firefox with NoScript and I intentionally limit the domains from which I allow scripts to run.  I hadn't approved "Lithium.com" scripts because the site was functional for me ... but now that I have allowed Lithium.com, the grey menu bar appeared and I see the link to attach photos to my post as well as employing other RTF features.

At this point, I need to declare this as closed/solved.  Thank you all for your help - I do appreciate it!  

Sincerely,
Rich

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