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Verizon can't or won't remove dead DVR from my equipment list

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MandT
Contributor
Contributor
Posts: 2
Registered: ‎11-29-2013

Re: Verizon can't or won't remove dead DVR from my equipment list

Message 11 of 17
(766 Views)

Lawrence,

 

Thanks for your response; however I am unable to find on Verizon's web site (very confusing) where you need me to go to start a private support case.  Please send me a link where this needs to be completed in order to have my "ghost DVR boxes" removed.  I now have two, because two boxes have failed in the past 3 months.  Thanks so much for your help. 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Verizon can't or won't remove dead DVR from my equipment list

Message 12 of 17
(762 Views)

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.


Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

 

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,199
Registered: ‎04-10-2013

Re: Verizon can't or won't remove dead DVR from my equipment list

Message 13 of 17
(702 Views)

MandT,

 

We have closed your private support case due to no response. Feel free to make a new post anytime you need our help.

 

- Jose_VZ

Kracker
Contributor
Contributor
Posts: 4
Registered: ‎11-25-2008

Re: Verizon can't or won't remove dead DVR from my equipment list

Message 14 of 17
(610 Views)

I recently upgraded to Quantum Fios and during installation they had several bad DVR's. Finally got all installed and working fine except I now have two ghost DVR's in my list. How do I get these removed for good.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,966
Registered: ‎11-04-2008

Re: Verizon can't or won't remove dead DVR from my equipment list

Message 15 of 17
(598 Views)

Have you tried cotnacting Verizon? Are they billing you for them?
This is mainly a user supported forum (although Verizon does pop in from time to time).


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Kracker
Contributor
Contributor
Posts: 4
Registered: ‎11-25-2008

Re: Verizon can't or won't remove dead DVR from my equipment list

Message 16 of 17
(585 Views)

Not bill for them. Looking for direction. Already tried to contact Verizon and just keep getting the run around.

CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,966
Registered: ‎11-04-2008

Re: Verizon can't or won't remove dead DVR from my equipment list

Message 17 of 17
(574 Views)

I would try contacting them on twitter @verizonsupport.

I have had good succes that way for non-emergency items.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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