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Verizon log in fails to authenticate to Starz apps

Verizon log in fails to authenticate to Starz apps

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Contributor Bake518
Contributor
Posts: 3
Registered: ‎03-31-2015
Message 1 of 3
(2,163 Views)

Verizon recently gave me a 3 month trial to Starz. However, whenever I try to provide my Verizon provider sign on through any of the Starz apps (Windows, iPhone, Roku) it fails due to authentication error.  Anyone else having these issues with Starz? Is it just a trial problem?

Also, I notice that the FIOS OnDemand for Starz has a severely limited list of choices. 

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 2 of 3
(2,139 Views)

Following was written for HBO on a PC but essentially applies to Starz  as well.

 

A bunch of things lead to problems loging into HBO GO and many other Online Channel sites.

 

  • You must get HBO (or whatever channel you are trying to use) from Verizon
  • At least the first time you may first have to sign out of the Verizon site.  It gets confused easily.
  • You must allow third party cookies
  • You must be running Flash, Flash must be allowed to store info for third parties.  (not sure what is used instead of FLASH on some other platforms)
  • You must not have your Browser options set to delete Information when exiting Browser.  Flash takes this as deleting information when exiting a site.

The general way it works is for you to go to HBO GO site.  Ask to look at something and it switches in a FRAME pointing to VERIZON and you signin. Verizon stores some information in flash and returns. That information must still be there so that HBO accepts you as authorized. 

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Contributor Bake518
Contributor
Posts: 3
Registered: ‎03-31-2015
Message 3 of 3
(2,102 Views)

Thanks but obviously not the issue as flash is not used on iphone or Roku. I ended up calling tech support to correct video on demand subscription registrations/

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