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Verizon pop up box

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dragonlady
Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎07-30-2009

Verizon pop up box

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I'm not sure if this is the right place to post this. The last week or so, I have been getting a pop up box that says "COMPLETE VERIZON INTERNET SERVICE ACTIVATION."  Could someone please tell me what this is and why I need to activate?

 

Thanks

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Latte1
Nickel Contributor
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Posts: 25
Registered: ‎11-03-2009

Re: Verizon pop up box

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I have been getting the same thing.  I hope someone can answer our question as I am afraid to do it lest it be a virus.

dragonlady
Copper Contributor
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Posts: 21
Registered: ‎07-30-2009

Re: Verizon pop up box

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I'm not nervous about it being a virus, I just want to know why they keep downloading stuff I don't want without my permission, and now this pop up for the activation. Glad to know I'm not the only one.

dragonlady
Copper Contributor
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Posts: 21
Registered: ‎07-30-2009

Re: Verizon pop up box

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Is this in the wrong forum? I'm surprised that NO ONE can answer this question. Is there an administrator or moderator that can help?

ElizabethS
Moderator Emeritus Moderator Emeritus
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Posts: 6,227
Registered: ‎04-29-2009

Re: Verizon pop up box

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The forum moderators do not work for Verizon, and cannot answer questions on products or services. Plus, this is a holiday weekend. Patience, and I'm sure someone will be along. Smiley Happy

dslr595148
Platinum Contributor III Platinum Contributor III
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Posts: 6,066
Registered: ‎09-24-2008

Re: Verizon pop up box

Message 6 of 8
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#1 If your issue is that

 

 


I am getting a pop up saying "complete verizon internet service activation". When I hit ignore it keeps coming back the next day. I've had Fios since last May, so why am I getting this pop up? It started on the 30th. When I hit the register button it asks me for my phone number I put it in and no suprise it says phone number already registered. So what should I do now?

 

 

#2 Then try going to your control panel on your computer.....click on add or remove programs.....find the Verizon Fios Activation...click to remove it...should take care of your problem.

 

^^

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.


 

Latte1
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎11-03-2009

Re: Verizon pop up box

Message 7 of 8
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Don't want to remove it if we need it.  Need to find out what it is and why we should get it.  I understand that everyone is going to get it from one of the phone techs who by the way didn't know too much.

mleduc3565
Bronze Contributor II
Bronze Contributor II
Posts: 86
Registered: ‎10-27-2009

Re: Verizon pop up box

Message 8 of 8
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@dragonlady wrote:

Is this in the wrong forum? I'm surprised that NO ONE can answer this question. Is there an administrator or moderator that can help?


 

 

This should probably be in the FIOS Internet folder..

Not all posts in here get an offical response. If you look at the top of these forums you will see the quote below.

 

These Forums are a peer-to-peer support channel in which users help other users. If you need an answer from Verizon directly please Contact Us.

 

 

I did find some comments on another board

"I talked to Verizon support, they have had several calls about this, and apparently it is tied to MSN premium which is no longer bundled with Verizon. Also same for any other internet service that is no longer bundled. They have to make a change to unbundle it in my account—and they only do that on Thursdays. A ticket was created to do so.

The tech said this should fix the problem, but did not know if the popup would run one more time or not. Should be fixed by late next Thursday (Jan7th). Advised me to wait till Friday and run the activation again if it shows up."

 

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