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Verizon router

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Contributor
Contributor
Posts: 3
Registered: ‎08-01-2018

Verizon router

Message 1 of 5
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Two tv's -picture on tv goes blank while watching tv have to hit "guide" on remote then channel up or down then hit "ok" on remote picture comes back. Sometimes turning either tv on screenis blank follow same procedure as above. Settings on dashboard shows bad connectionto router. Tried uplugging  power cord on router and also "resetting" still shows bad connection to router. Any ideas or might I just have a bad router. Router is seven years old.

Thanks for any help or suggestions.

 

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,898
Registered: ‎06-24-2018

Re: Verizon router

Message 2 of 5
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The router won't do anything to the picture. It's just for on demand and the program guide. If you unplugged your router completely you would still have a picture. Now there could also be an underlying problem with router connection but it won't affect the picture. 

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Contributor
Contributor
Posts: 3
Registered: ‎08-01-2018

Re: Verizon router

Message 3 of 5
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Thanks for your response. I will have to contact Verizon.

At the very least I want to know why my "dashboard" on " settings on

my remote shows a "bad connection" to my router. 

Appreciate your help.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,914
Registered: ‎11-04-2008

Re: Verizon router

Message 4 of 5
(867 Views)

Check your coax connections. Start at ont and make sure every connection is tight.

What model stbs do you have?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor
Contributor
Posts: 3
Registered: ‎08-01-2018

Re: Verizon router

Message 5 of 5
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One is chs435hdc. Other is chs335hdcp2.

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